Jobs

Project/Account Manager

Texterity is a leading provider of systems and services for the creation, delivery, and tracking of digital editions of magazines. Customers use our services to provide digital editions and to distribute popular magazines (e.g. Better Homes and Gardens) to their readers. For more information about Texterity, see our web site at www.texterity.com.

Texterity is looking for a Project/Account Manager to manage multiple projects. This role demands a person who is customer service oriented, technically savvy, highly organized, and committed to delivering quality products on tight schedules.

Primary Responsibilities Include:

• Manage client relationships by serving as customers’ primary contact to establish schedules, gather feedback, resolve issues, etc.
• Oversee the digital issue creation process, including scheduling, tracking and delivery of issues to clients and subscribers
• Interact with internal production teams to ensure work is completed on time
• Coordinate the review and incorporation of client feedback of our sites
• Understand and clearly articulate our products capabilities; identify opportunities for increased use of Texterity products and services
• Support the sales team in pre-sales technical discussions with prospective clients
• Work with the sales team to review contracts and provide pricing models
• Provide tracking, reporting, and ad revenue training to new and existing clients
• Ensure that project issues and status are communicated with team members and appropriate levels of management
• Generate invoices and provide revenue forecasting information to the sales team

Required Skills:

• Strong communication, interpersonal and conflict resolution skills
• Client management experience
• Demonstrated organizational skills and attention to detail
• Ability to meet tight deadlines, adapt to change and juggle numerous projects simultaneously
• Ability to master new concepts quickly
• Ability to work independently
• Hands on troubleshooting experience
• Comfort in an advanced/complex software environment
• Proven analytical/critical thinking/deductive reasoning abilities
• Familiarity with HTML, XML and graphic files for setup of online publications using custom-built technology

Experience: 2-5 years

To apply for this job, please send a resume to jobs-pm@texterity.com. All submissions must include salary requirements.

Candidates responding to this posting must currently possess the eligibility to work in the United States and must live within driving distance of Southborough, MA. No relocation is available. Texterity offers competitive benefits, including medical and dental coverage, health care and dependent care flexible spending accounts, life and disability insurance, and a 401(k) retirement savings plan.