Account Manager
As an Account Manager you will provide superior customer service
and support to a base of magazine publishing clients. You will work
as part of an account team, which includes a project manager and sales
representative, to develop and execute account plans for customers.
The job includes managing service issues, customer relationships,
managing revenue and service renewals, and monitoring the consistency
of services and offering solutions that enhance the customer's programs.
Primary responsibilities include:
- Pre-Sales Support: Assist sales representatives as subject matter expert
by providing knowledge of services and standards to customers. Ensure contract
compliance for prospective customers. Coordinate and follow up on all pre-sales
actions for the team.
- Post-Sales Support: Meet via phone or face-to-face with customers on a
scheduled basis, and develop and manage strong relationships within each customer’s
department and with upper management levels. Coordinate on all issues between the
customer and operations team, and provide “end to end” service to ensure that the
client is satisfied.
- Revenue Management and Retention: Proactively manage client renewals and
obtain advanced preparedness for renewals. Help evaluate the profitability of
customer deals as required, based on revenue opportunity and cost to support.
Qualifications:
- BS / BA or equivalent work experience required
- 3 years + of manager level or higher field sales or account management experience.
- 4 years + experience in a “customer-facing” service-oriented position emphasizing a service or leadership role
- Experience with relationship management, including management-level interactions with customers
Required skills:
- Strong Microsoft Office (E.g., Word, Excel) skills
- Strong CRM (salesforce.com) data maintenance and reporting skills
- Excellent communication skills (both written and spoken) in a
customer-facing role
General skills:
- An ability to work within a consultative sales process and a team environment
- Excellent verbal and written communication skills
- Experience with Excel and CRM systems such as salesforce.com
- Self sufficient with computers and managing workload as a mobile user
To apply for this job, please send a resume to . No phone calls, please.
Project Manager
Texterity is looking for a Project Manager to manage multiple projects.
This role demands a person who is customer service oriented, highly organized,
analytical and committed to delivering quality products on tight schedules.
Primary Responsibilities Include:
- Manage client relationships by serving as customers’ primary contact
to establish schedules, gather feedback, resolve issues, etc.
- Oversee the digital issue creation process, including scheduling, tracking
and delivery of issues to clients and subscribers
- Interact with internal production teams to ensure work is completed on time
- Coordinate the review and incorporation of client feedback of our sites
- Understand and clearly articulate our products capabilities; identify
opportunities for increased use of Texterity products and services [This work
would be done in cooperation with our Best Practices Team.]
- Ensure that project issues and status are communicated with team members
and appropriate levels of management
- Generate invoices and provide revenue forecasting information to the Sales Team
Additional Responsibilities Include:
- Occasional implementation of small customizations of client sites
- Configuring HTML, XML and graphic files for setup of online publications using custom-built technology
- Sporadic print production work, preparing PDF files, QA of magazine websites
Required skills:
- Strong communication, interpersonal and conflict resolution skills
- Client management experience
- Demonstrated organizational skills and attention to details
- Ability to meet tight deadlines, adapt to change and juggle numerous projects simultaneously
- Ability to master new concepts quickly
- Ability to work independently
- Hands on troubleshooting experience
- Proven analytical/critical thinking/deductive reasoning abilities
Experience: 2-5 years
To apply for this job, please send a resume to . No phone calls, please.
Electronic Prepress Specialist
Texterity is looking for an Electronic Prepress Specialist to join our Operations group.
This is a high volume, quick turnaround production environment. You are the first step in our
production process and you must be fast, accurate and comfortable making decisions
in order to keep the production process moving.
Primary Responsibilities Include:
- Preflight customer PDF files
- Assemble PDF files to meet Texterity input file requirements
- Troubleshoot page creation problems
- Advise and assist customers with file creation and transfer to Texterity
Required skills:
- Experience with Adobe Acrobat and PDF-based tools (e.g. PitStop)
- Experience outputting PDF files from Quark and InDesign
- Familiar with Macintosh and PC platforms
- Ability to work independently
- Attention to detail
- High level of accuracy
- Comfort and experience talking with customers
- Enjoy a fast-paced working environment; ability to multi-task
Experience: 2-5 years
This is not a graphic design job, please do not apply if you wish
to do design work.
To apply for this job, please send a resume to . No phone calls, please.
Senior Web Developer
Texterity seeks experienced Java/Perl developers to build innovative web applications.
The web development team builds a web reader application, comprised of template-driven
web interfaces and middleware, driven by complex back-end systems serving the magazine
content, and performing usage tracking and content security. We are building some very
exciting, new applications which will have major impact and involvement from the largest
publishers of consumer magazines nationally and internationally. We are looking for
individuals who will contribute to our roadmap by dreaming up new ways of doing things
and driving to make those real.
Minimum requirements:
- Fundamental knowledge of web application architecture, database design (MySQL), web servers (Apache), JavaScript, HTML
- Very comfortable with Perl
- Knowledge of DHTML, XML, CSS, DOMs, Schemas, and parsers
- Strong knowledge of UNIX or Linux
- Knowledge/experience in Java
- Ability to work with a team in a collaborative environment
- Good written and verbal communications
- BS and 2+ years of experience in software engineering
Desired skills:
- Experience with high availability server systems using load balancing, caching and optimization techniques in a multi-tiered environment
- Experience with Flash and ActionScript, and other multimedia formats.
- Experience with Template Toolkit in Perl
- Advanced knowledge of Perl with emphasis on OOP, mod_perl, and MySQL integration
- Working knowledge of web application authentication and security methods
Other details:
- Full-time, salaried position located onsite in Southborough, MA
- Flexible hours
- Competitive benefits package including medical, dental, paid vacation, 401(k) plan, and stock options.
- No sponsorship or relocation available
- No agencies, contractors or consultants
Email is preferred. Send resumes to
Web UI Designer/Developer
We are looking for an individual who has talent in designing and building graphically
compelling user interfaces with innovative content presentation methods. You would be
joining a solid team of software developers at Texterity. We are looking for your skills
in design and fresh ideas for UI presentation, and would rely on your ability to implement
those as a web developer.
Job requirements:
- Design background with sample sites – be prepared to show us a portfolio of your work
- Experience creating rapid prototyping and wireframes
- Experience with Flash and ActionScript, and other multimedia formats.
- Experience with Template Toolkit in Perl or similar template tool
- Knowledge of DHTML, XML, CSS, DOMs, Schemas, and parsers
- Fundamental knowledge of web application architecture, database design (MySQL), web servers (Apache), JavaScript, HTML, AJAX
- Knowledge of UNIX or Linux
- SEO experience highly desirable
- Sense of humor
- Ability to communicate
- 3+ years of experience in web design and development
Other details:
- Full-time, salaried position located onsite in Southborough, MA
- Flexible hours
- Competitive benefits package including medical, dental, paid vacation, 401(k) plan, and stock options.
- No sponsorship or relocation available
- No agencies, contractors or consultants
Email is preferred. Send resumes to
Software Quality Assurance Toolsmith
We are looking for an enthusiastic SQA Toolsmith to help define and grow a new quality
practice in our organization. We have developed an impressive suite of software products
and tools for both external and internal use. Because of rapid growth and customer acceptance,
we want to drive quality and reliability to a new standard of excellence. This is a great
opportunity to further develop your career and help shape a new practice leveraging the
skills of a team dedicated to quality. You will contribute to the tone, testing design
and quality architecture within the product development plan. If you are interested in
making your mark, this high-visibility role may be just the right fit. Sense of humor welcome.
Key Responsibilities:
- Build test tools/programs (scripts, harnesses) using Perl, Java and perhaps other
languages as the need evolves.
- Write test documents, such as test plans, test cases and release documents.
- Performs tool development and test automation tasks for individual projects or components.
- Conducts code and design reviews on code written by development engineers.
- Develops documents, maintains, and trains staff on test automation and environment
simulation tools and collects basic SQA metrics.
- Ability to debug and step through a major component of the product being tested.
Examples include the ability to identify and locate resource leaks and/or out of bounds conditions.
- Ability to isolate defects effectively and provide specific conditions for reproducibility.
Required skills:
- BSCS or equivalent experience.
- Knowledge of SQA Methodology.
Must Have:
- 2-4+ years of relevant experience.
- Proficiency with SQA concepts and methods.
- Experience with both blackbox and whitebox testing.
- Demonstrated working knowledge of a structured programming language (C++) to interface with existing source code.
- Knowledge of Relational Databases (SQL, Oracle)
- Track record of completing projects on time and within spec.
Must Have:
- Knowledge of Automated Test Tools (Silk Test, WinRunner, etc.)
- Demonstrated debugging skills at the component level.
Other details:
- Full-time, salaried position located on-site in Southborough, MA
- Flexible hours
- Competitive benefits package including medical, dental, paid vacation, 401(k) plan, and stock options.
- No sponsorship available
- Only local applicants need apply (will not relocate)
- No agencies, contractors or consultants
Email is preferred. Send resumes to
|
