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Working With Us

Texterity is your publishing partner, every step of the way.
Here’s a 5-step guide to working with us. 
 
#1: All Texterity Customers are Assigned a Dedicated Support Team:

  • Your Account Manager will recommend solutions, show you samples, and offer best practices throughout production.
  • Your Project Manager will handle production from start to finish and is your "go to” source for technical questions, status reports and updates.

#2: Initial Set-Up Call
Once a project begins, Texterity will organize an initial meeting to discuss the basics of set-up and answer any questions you might have. Your Project Manager will ask for your navigation bar logo, background colors, homepage URL, and other materials to start production.
 
Following the set-up call, you will receive an email from your Project Manager that details:

  • PDF file preparation
  • Your first file upload
  • How to use Texterity’s Publisher Dashboard moving forward
 
#3: Submission of Files
Follow the instructions from your Project Manager to submit your first round of files. You can send us an entire folder (zipped or unzipped) at once. After your first file upload, you will receive a notice from your Project Manager confirming receipt of your files and a notice that Texterity is beginning the production process.

#4: Preview Process
Your Project Manager will contact you when your digital edition is ready for review.

#5: Publisher Dashboard
Once you have uploaded your files for the first time, approved the preview, and received your first digital edition, you are ready to start using the Publisher Dashboard. The Dashboard is easy to use and accessible 24x7.

Features of the Publisher Dashboard include:

  • A web-based tool to upload new issue PDFs, multimedia files, mailing lists, and replacement pages.  
  • An editing tool to create custom links and edit the Table of Contents with real-time preview capability.
  • A media placement tool to easily add audio, video and blow-ins to digital editions.
  • The ability to monitor conversion right from the Dashboard and receive progress updates.
  • Access to preview (staging) links to your issues once available.
  • A centralized location to view current and past issue live links. 

 

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